Lucid thinking, straightforward reporting, clear communication.

The mission of Lucidity Group is to deliver insightful market research that illuminates and directs decision making and planning for our clients. We do this by engaging deeply with the relevant audience to explore and measure consumer, customer or employee experiences, needs and expectations.

Our Services

We focus on delivering accurate, timely and cost-effective market research insights. Our research approach and methodology depends on our clients’ needs. We offer nimble flexibility.

Qualitative Research

Whether the project calls for in-depth interviewing (face to face, phone, or online); group discussions/focus groups (live or online); or workshops, Lucidity has experienced facilitators to meet the brief.

Quantitative Research

Surveys – online, mobile, hard copy – the methodology is tailored to suit the target audience profile.

Specialty Areas

Past and present projects include:

  • Customer Experience
  • B2B Customer Satisfaction
  • Employee Engagement
  • Consumer Segmentation
  • Healthcare Markets

Research Services

From initial brief to final reporting, our services include:

  • Design
  • Implementation
  • Data entry
  • Analysis
  • Interpretation
  • Recommendations

Leveraging extensive experience and a commitment to quality to gain clarity for your business.

Our clients trust us to deliver superior service via an experienced team and a commitment to quality every step of the way.

Susan Miller

Founder and Director

Bachelor of Commerce (Marketing) Uni NSW | Full Member of The Research Society

With a background in marketing management and consultancy, Susan has specialised in understanding the customer viewpoint in her market research focus over the last 20 years. Given her own experience of senior management challenges, Susan is committed to work closely with clients to clearly understand their key strategic issues and always deliver research findings with actionable insights.

Susan oversees all research strategy and insight delivery.

Helena van de Linde

Research Consultant

Bachelor of Business (Marketing & Computer Science) UTS

Helena helps Lucidity Group clients to use metrics to initiate or measure the impact of change. With a background in brand management and consultancy in fast-moving consumer goods and market tracking, followed by work with various bespoke research agencies in both qual and quant customer focused research, Helena has stayed current with customer experience measurement and strategy.

As a delivery team member, Helena brings a deep understanding of client expectations to projects from initiation through to reporting and follow-up phase.

Pam Seccombe

Research Consultant

Bachelor of Commerce (Marketing) Uni NSW

Pam brings an exceptional level of insight, understanding and analysis of the customer experience to all client projects through her deep knowledge of and commitment to the human experience. She utilises her people management and marketing experience in large corporates to find practical, client-centric solutions to business challenges. Pam also designed and lectured on Managing Customer Relationships at Macquarie University for several years.

Pam brings extensive experience in depth interviewing to qualitative projects, as well as overseeing quality assurance for Lucidity Group client reporting.

Working with Us

Personalised Consultancy

Lucidity is a boutique Australian research consultancy offering highly personalised service to our clients.

Senior Researchers

Lucidity draws together a small team of senior researchers who oversee every project.

Extensive Experience

Our team leverages their extensive experience to ensure high quality research design and analysis.

Safe & Trusted Hands

We collaborate with a trusted team of professionals and service suppliers on a project basis.

“The briefing process with Lucidity Group was highly collaborative and well-structured, with strong thinking and value-add suggestions throughout the projects to ensure we achieved our desired objectives.”

Yvette Templar, Allied World Assurance