“Highly collaborative and well structured”

Our first project with Lucidity Group was qualitative in-depth interviews spanning 3 of our markets – Australia, Hong Kong and Malaysia. The second was a quantitative survey sent to our business partners in Singapore and Hong Kong.

For both projects, we found the briefing process with Lucidity Group to be highly collaborative and well structured, with strong thinking and value-add suggestions throughout the projects to ensure we achieved our desired objectives.

Another area where I feel Lucidity excelled was when Susan presented the research findings to our senior executives. Across my career and working with many other research agencies in the UK, Asia and Australia, I would say that Susan’s calm, re-assuring and knowledgeable tone when presenting to senior leaders was the most professional and consistent I have experienced. I would have no hesitation in bringing Susan into senior meetings and trusting her to do an amazing job!

We were able to deal with one consistent person, with a huge amount of experience from the beginning to the end of the projects. I truly felt like we were in safe hands and would highly recommend Lucidity Group.

Yvette Templar, Vice President Marketing & Communications Group
Allied World Assurance Company, Ltd

“Delivered valuable research with actionable findings”

Susan has worked with the Dymocks team on a number of customer insight assignments and on all occasions she has delivered valuable research with actionable findings. Susan takes the time to explore the aims of the assignment, ensuring that the appropriate approach is taken to deliver the desired learning. I would certainly recommend Susan to others who are looking to conduct their own market research.

Steve Cox, Managing Director  |  Dymocks

“Passion and curiosity to uncover insights and ease in translating them”

I have had the privilege of working with Susan from Lucidity Group now over the course of many years, on some major marketing research projects and customer surveys. I have always been impressed with Susan’s professional client interaction and her passion and curiosity to uncover insights and her ease in translating them, all done in a timely manner.

Most recently, Susan has assisted Exclusive Tyre Distributors with a major segmentation study helping us understand, who and how people buy tyres and what influences their purchase decisions, this in-turn influenced the marketing and promotional strategies giving us the opportunity to build and strengthen our brands and the relationships with these consumer segments. I highly recommend her.

Andrew Collings, National Marketing Manager  |  Exclusive Tyre Distributors

“Lucidity provided the insight and experience we needed”

A few years ago we decided we needed to survey our customers to measure their level of satisfaction with our service and to identify the things upon which we should focus to improve. Lucidity provided the insight and experience we needed to make the survey useful – everything from questionnaire design, to process design and through to result interpretation. Lucidity were completely professional and spent time understanding our business and the issues likely to arise for our customers.

In the end, the survey cost us more than we had originally planned, but the value of the results we achieved (measured in terms of accuracy, utility and relevance) exceeded that additional cost many times over. We look forward to repeating our Lucidity survey annually and I have no hesitation in recommending them.

Peter Ludemann, Managing Director  |  National Tyre & Wheel Limited

“Communicated in a manner that was simple and exposed the critical issues”

Susan has provided Noni B with valuable insights of both our core customers and potential customers over the last 10 years. The research was detailed, relevant and useful. It was always communicated to our team in a manner that was simple and exposed the critical issues. If you want to understand your customers, talk to Susan Miller.

David Kindl, Joint Managing Director  |  Noni B Limited

“The service provided has proven cost effective and valuable”

Over the years, as a research provider, Susan Miller has provided change management support for our organisation which has been both professional and independent. Susan specialises in understanding and managing sensitive issues and real people issues. The service provided has proven cost effective and valuable.

Alex Diab, General Manager, Human Resources
NSW Business Chamber  |  Australian Business Solutions Group

“Results of the survey are vital to our core business success”

I had the pleasure of meeting Susan during the implementation and presentation of our annual resident satisfaction survey, which Lucidity Group have been conducting for RetireAustralia since 2015. The information we receive from the results of the survey are vital to our core business success – providing us with the opportunity to learn, adapt and improve our villages for all residents.

Susan is a delight to work with, we trust and draw on her insight each year when we look for ways to improve our survey questions and the way this is reported back to the business. I wouldn’t hesitate to recommend Lucidity to other businesses who are looking for ways to improve their overall customer satisfaction.

Simon Fawssett, Chief Operating Officer  |  RetireAustralia

“Consistently delivered with a high level of skill and professionalism by Lucidity”

We have been working with Lucidity for over four years and the approach to deliver our employee engagement survey has been outstanding.  Susan is adaptable, innovative and refreshing in the way she approaches working with our business.  In particular over the past two years we have worked together to implement net employee satisfaction scores, pulse surveys and highly tailored business unit reporting.  Through transformational thinking with Lucidity we have been able to revolutionise our employee survey planning process, building year on year on action planning and a strong engaged employee culture.  This is a key part of our long term culture strategy that is consistently delivered with a high level of skill and professionalism by Lucidity.

Nicole Hall, National Manager – People & Culture  |  RetireAustralia

“Great insights into what our corporate clients were thinking”

Lucidity’s research gave us great insights into what our corporate clients were thinking. A mix of face-to-face interviews and an online quantitative study yielded high-quality results – not just “nice to know” stuff. Lucidity’s analysis and recommendations and their success in eliciting from our clients’ specific suggestions for improving our range of services led to a valuable To Do list. Implementing those actions and running with those ideas has paid off handsomely.

Peter Hamilton, Managing Director  |  Universal Gift Card

“The project outcomes were excellent… Excellent project management”

VACC has had the pleasure of working with Lucidity Group on a major strategic stakeholder initiative. This work required multi-level analysis of VACC member perceptions which was facilitated through a number of research approaches. The project outcomes were excellent, and this included maintaining a close dialogue with the VACC Executive Board and with an ability to engage with a broad cross-section of the automotive industry. Excellent project management by Susan and the team.

Geoff Gwilym, Chief Executive Officer
Victorian Automobile Chamber of Commerce

“Cost effective… Fantastic and the results were easy to interpret”

Lucidity Group was recommended to us by an external stakeholder and we used them for our most recent employee engagement survey. The service was cost effective, development and implementation process was simple, employee response rate was fantastic and the results were easy to interpret allowing us to formulate HR and business strategies to support our people. I would encourage others to look into the services of Lucidity Group.

Robyn Horskins, Head of Human Resources
Victorian Automobile Chamber of Commerce