Testimonials
What our clients have to say about Lucidity Group
“Highly collaborative and well structured”
Our first project with Lucidity Group was qualitative in-depth interviews spanning 3 of our markets – Australia, Hong Kong and Malaysia. The second was a quantitative survey sent to our business partners in Singapore and Hong Kong.
For both projects, we found the briefing process with Lucidity Group to be highly collaborative and well structured, with strong thinking and value-add suggestions throughout the projects to ensure we achieved our desired objectives.
Another area where I feel Lucidity excelled was when Susan presented the research findings to our senior executives. Across my career and working with many other research agencies in the UK, Asia and Australia, I would say that Susan’s calm, re-assuring and knowledgeable tone when presenting to senior leaders was the most professional and consistent I have experienced. I would have no hesitation in bringing Susan into senior meetings and trusting her to do an amazing job!
We were able to deal with one consistent person, with a huge amount of experience from the beginning to the end of the projects. I truly felt like we were in safe hands and would highly recommend Lucidity Group.
Yvette Templar, Vice President Marketing & Communications Group
Allied World Assurance Company, Ltd
“Delivered our business with valuable insight to lead key decision making”
Ingenia have had the pleasure of working with Lucidity Group to conduct our annual resident survey, spanning across 3 states, 27 communities and over 4000 residents.
We have found Susan extremely professional and easy to work with. She took time to understand what we wanted to achieve by the survey and provided valuable guidance and influence in creating questions to help us achieve our goals.
We saw a great uptake in responses, due to the ease of the process that has delivered our business with valuable insight to help improve our customer satisfaction and lead key decision making.
Kerryn Deacon, Regional Manager – NSW & Vic | Ingenia Lifestyle Communities
“Quick professional service”
Lucidity Group provided us with a quick professional service that catered to our needs and delivered a comprehensive report that was very clear.
Andrew Glover, General Manager, Retirement Villages | Catholic Healthcare
“Results of the survey are vital to our core business success”
I had the pleasure of meeting Susan during the implementation and presentation of our annual resident satisfaction survey, which Lucidity Group have been conducting for RetireAustralia since 2015. The information we receive from the results of the survey are vital to our core business success – providing us with the opportunity to learn, adapt and improve our villages for all residents.
Susan is a delight to work with, we trust and draw on her insight each year when we look for ways to improve our survey questions and the way this is reported back to the business. I wouldn’t hesitate to recommend Lucidity to other businesses who are looking for ways to improve their overall customer satisfaction.
Simon Fawssett, Chief Operating Officer | RetireAustralia
“Consistently delivered with a high level of skill and professionalism by Lucidity”
We have been working with Lucidity for over four years and the approach to deliver our employee engagement survey has been outstanding. Susan is adaptable, innovative and refreshing in the way she approaches working with our business. In particular over the past two years we have worked together to implement net employee satisfaction scores, pulse surveys and highly tailored business unit reporting. Through transformational thinking with Lucidity we have been able to revolutionise our employee survey planning process, building year on year on action planning and a strong engaged employee culture. This is a key part of our long term culture strategy that is consistently delivered with a high level of skill and professionalism by Lucidity.
Nicole Hall, National Manager – People & Culture | RetireAustralia
“The project outcomes were excellent… Excellent project management”
VACC has had the pleasure of working with Lucidity Group on a major strategic stakeholder initiative. This work required multi-level analysis of VACC member perceptions which was facilitated through a number of research approaches. The project outcomes were excellent, and this included maintaining a close dialogue with the VACC Executive Board and with an ability to engage with a broad cross-section of the automotive industry. Excellent project management by Susan and the team.
Geoff Gwilym, Chief Executive Officer
Victorian Automobile Chamber of Commerce
“Cost effective… Fantastic and the results were easy to interpret”
Lucidity Group was recommended to us by an external stakeholder and we used them for our most recent employee engagement survey. The service was cost effective, development and implementation process was simple, employee response rate was fantastic and the results were easy to interpret allowing us to formulate HR and business strategies to support our people. I would encourage others to look into the services of Lucidity Group.